Support
Found a bug, have an idea or need help with a purchase? Email support@gridwit.app. We usually reply within 2 working days.
Frequently asked questions
I lost my progress. Can I get it back?
Right now your progress, coins and unlocks are stored only on your phone. Uninstalling the game or clearing its data removes them. Cloud save is planned for a future update.
I bought No Ads. How do I get it back on a new phone?
Sign in to the same Google account and open Gridwit. The purchase is restored automatically from Google Play. If it isn't, restart the game once, or email us.
How do I ask for a refund?
Purchases are handled by Google Play. You can request a refund at play.google.com (Account → Order history), or email us and we'll help.
Can I change the language?
Gridwit follows your phone's language automatically. You can also pick a language in Settings → Language.
Can I turn off personalised ads?
Yes. Players in the EU, UK and Switzerland are asked when the game first starts, and can change their choice later in Settings. You can also reset or delete your advertising ID in your phone's Google settings.
Is the Daily Puzzle always solvable?
Yes. Every daily puzzle is generated so that it can always be solved, and it is the same for every player on the same day.
Join the beta
Gridwit is in closed testing on Google Play. Email support@gridwit.app with the Gmail address you use on Google Play and we'll send you an invite.
Delete your data
Gridwit has no accounts. To remove the game data on your phone, uninstall the game. To ask us to delete analytics data linked to your device, email us with the subject "Delete my data". See the Privacy Policy for details.